Issues with data sources
Google Fit connection issues
We’re aware of an ongoing integration issue between Welltory and Google Fit. Our team is working on a solution, but unfortunately, we can’t provide a timeline, as the disruptions are caused on Google’s end.
Please note that Google will officially stop supporting the Google Fit API starting in June 2025. Because of this, we recommend switching to Health Connect or Samsung Health as your primary data source in Welltory. To make the transition easier, we’ve prepared step-by-step instructions for connecting both Health Connect and Samsung Health.
Issues connecting a source via IFTTT
Connecting data sources via IFTTT is available only to users with a Welltory Premium subscription. If you’re using the free version of Welltory, you won’t be able to connect sources through IFTTT — either from our app or directly from the IFTTT app.
If you have a Premium subscription in Welltory but are using the free version of IFTTT, you’ll only be able to connect up to two sources.
If you have Premium subscriptions for both Welltory and IFTTT but still can’t connect a source, try reinstalling the Welltory app:
Delete the Welltory app from your phone.
Make sure your device has enough available storage.
Restart your phone.
Reinstall the Welltory app and log in using your account credentials.
Try connecting your sources again.
Please make sure you’re using the same account across all apps. If you signed up for Welltory with your email, use that same email for IFTTT. If you signed up using a Google account, Facebook, or Apple ID, use the same login method for both apps.
If the issue persists after trying these steps, please send us a bug report with screenshots: Menu → scroll down → Report a problem.
Issues with receiving data from sources
Reports aren’t showing up in your feed
In most cases, this happens because the connection between your data aggregator (Apple Health, Google Fit, Health Connect, or Samsung Health) and Welltory has been interrupted. Unfortunately, this is out of our control.
To restore the connection and start seeing reports in your feed again, try the following steps:
Disconnect Welltory from Apple Health, Google Fit, Health Connect, or Samsung Health.
Delete the Welltory app from your phone (your data will remain safe).
Delete the Welltory app from your smartwatch.
Restart your phone.
Restart your watch.
Reinstall Welltory on your phone and log in with your account credentials.
Reconnect Apple Health, Google Fit, Health Connect, or Samsung Health to Welltory, depending on your phone model.
Open the connected data aggregator and make sure Welltory has permission to read and write data:
Apple Health: tap your profile icon → Apps → Welltory → enable all categories.
Google Fit: go to Profile → Settings → Manage data and access. In the Health Connect section, make sure the Sync Fit with Health Connect slider is enabled and tap Manage data and access. Then tap App permissions and find Welltory and grant permissions.
Health Connect: open App permissions, find Welltory, and allow all permissions.
Samsung Health: tap the three-dot menu → Settings → Apps. Find Welltory in the list and grant all permissions.
Also, make sure the Welltory app is installed on your smartwatch.
If the issue persists after completing these steps, please send us a bug report with relevant screenshots: Menu → scroll down → Report a problem.
Missing data in reports
Check whether the data you’re looking for is available in your source app (Apple Health, Google Fit, Health Connect, or Samsung Health). For example, if your sleep report doesn’t include sleep stages, make sure that sleep stage data is actually present in the source app. For workouts and other activities, it’s not enough for the workout itself to be recorded — the source also needs to include your heart rate during that time. If heart rate data is missing, the activity won’t be imported into Welltory.
If the necessary data is available in the aggregator, check whether you’ve granted Welltory permission to access it:
Apple Health: tap your profile icon → Apps → Welltory → make sure all categories are turned on. If they’re already on, try toggling them off and back on again.
Google Fit: go to Profile → Settings → Manage data and access. In the Health Connect section, make sure the Sync Fit with Health Connect slider is enabled and tap Manage data and access. Then tap App permissions and make sure Welltory appears under Access granted.
Health Connect: open App permissions, find Welltory, and make sure all permissions are granted.
Samsung Health: tap the three-dot menu → Settings → Apps. Find Welltory in the list and ensure all permissions are enabled.
If permissions are granted but the data still isn’t showing up in Welltory, please send us a bug report with relevant screenshots: Menu → scroll down → Report a problem.
The data in the reports doesn’t match what you see in the source
This issue usually occurs when the same data source is connected to Welltory in two different ways — directly and via a data aggregator (Apple Health, Google Fit, Health Connect, or Samsung Health). This leads to duplicate entries, and as a result, Welltory generates inaccurate reports.
To avoid this, make sure to connect each data source using only one method, whichever is most convenient for you.
Another possible cause is using Welltory on two different smartphones with the same account. This can also lead to sync issues and incorrect data. To fix this, uninstall the app from one of the devices and continue using Welltory on just one phone.
Data is syncing, but with a delay
If you’re experiencing delays in data syncing, try the following steps:
Disconnect Welltory from Apple Health, Google Fit, Health Connect, or Samsung Health.
Delete the Welltory app from your phone (your data will remain safe).
Delete the Welltory app from your smartwatch.
Restart your phone.
Restart your watch.
Reinstall Welltory on your phone and log in with your account credentials.
Reconnect Apple Health, Google Fit, Health Connect, or Samsung Health to Welltory, depending on your phone model.
Open the connected data aggregator and make sure Welltory has permission to read and write data:
Apple Health: tap your profile icon → Apps → Welltory → enable all categories.
Google Fit: go to Profile → Settings → Manage data and access. In the Health Connect section, make sure the Sync Fit with Health Connect slider is enabled and tap Manage data and access. Then tap App permissions and find Welltory and grant permissions.
Health Connect: open App permissions, find Welltory, and allow all permissions.
Samsung Health: tap the three-dot Menu → Settings → Apps. Find Welltory in the list and grant all permissions.
Also, make sure the Welltory app is installed on your smartwatch.
If the issue persists after completing these steps, please send us a bug report with relevant screenshots: Menu → scroll down → Report a problem.
Missing or incorrect data in My Data/Data
Start by refreshing your charts to restart data collection and analysis.
On iOS:
Go to Menu → My Data.
Scroll to the bottom, and tap Reload.
On Android:
Go to Menu → Data.
Scroll to the bottom, and tap Reload.
If that doesn’t solve the issue, the problem is likely related to missing permissions in your data aggregator (Apple Health, Google Fit, Health Connect, or Samsung Health). Try revoking and re-granting Welltory permission to read and write data in the connected aggregator:
Apple Health: tap your profile icon, go to Apps → Welltory, and try turning all data categories off and on.
Google Fit: go to Profile → Settings and ensure the Sync Fit with Health Connect toggle is enabled. Then tap Manage data and access → App permissions, find Welltory, and turn all data categories off and on.
Health Connect: open App permissions, find Welltory, and turn all data categories off and on.
Samsung Health: tap the three dots in the top right corner to open the Menu → Settings → Apps, find Welltory in the list, and turn all data categories off and on.
No data from a source connected via IFTTT
If your data source is connected through IFTTT but the data isn’t showing up in Welltory, first check if the data is actually available in the IFTTT app. If it’s missing, the source might not be connected properly — try reconnecting it.
If the data is visible in IFTTT but still not syncing with Welltory, please send us a bug report with all relevant screenshots: Menu → scroll down → Report a problem.
Smartwatch isn’t taking automatic measurements
It’s normal to see fewer automatic measurements on some days. Smartwatches take these readings only when you’re still, not sleeping, not talking, and your heart rate isn’t elevated. So if you’re more active than usual, your watch might not find a calm enough window to take a reading.
Even when a measurement is taken, it might not show up in your feed because our algorithm filters it out for a few reasons:
There’s already a more accurate recent reading in your feed, so there’s no need to show a lower-quality duplicate.
Your watch hasn’t synced yet with the data aggregator that Welltory uses to pull the information.
For more details on how to take a measurement manually, check out our articles:
Data from your watch isn’t showing up in the app
Try the following steps:
Disconnect Welltory from Apple Health, Google Fit, Health Connect, or Samsung Health.
Delete the Welltory app from your phone (your data will be safely stored).
Delete Welltory from your smartwatch.
Restart your phone.
Restart your watch.
Reinstall Welltory on your phone and sign in using your account credentials.
Reconnect Apple Health, Google Fit, Health Connect, or Samsung Health in Welltory, depending on your phone model.
Open the data aggregator and make sure Welltory has permission to read and write data.
Apple Health: tap your profile icon → Apps → Welltory → make sure all categories are turned on.
Google Fit: go to Profile → Settings → Manage data and access. In the Health Connect section, make sure the Sync Fit with Health Connect slider is enabled and tap Manage data and access. Then tap App permissions and find Welltory and grant permissions.
Health Connect: open App permissions, find Welltory, and allow all permissions.
Samsung Health: tap the three-dot Menu → Settings → Apps. Find Welltory in the list and grant all permissions.
Also, make sure the Welltory app for your watch is installed on the device.
Once everything is set up, try taking a manual measurement with your watch. For step-by-step instructions, check out:
If the issue persists, please send us a bug report with all the necessary screenshots: Menu → scroll down → Report a problem.
Data isn’t showing up or is incorrect when using Welltory on both iOS and Android
We don’t recommend using Welltory on two devices with different operating systems at the same time. The iOS and Android versions of the app are developed separately, which can lead to bugs and data sync issues when used together.
To get accurate, personalized reports, we suggest sticking to one device — preferably the one that’s paired with your smartwatch (for example, iPhone + Apple Watch or Android phone + Samsung/Pixel Watch).
Issues with disconnecting data sources
The data source is stuck and won’t disconnect
Try these steps to disconnect the source properly:
Open Welltory and go to Menu → Apps.
Find the source you want to remove and tap Disconnect.
Then, go to the source app and disconnect Welltory there as well.
Delete the Welltory app from your phone — don’t worry, all your data is safely stored on our servers.
Restart your phone to refresh system settings.
Reinstall Welltory.
When you open the app again, make sure to log in using the same credentials to access your account.
After logging in, double-check that the source is no longer connected.
This process helps reset the connection and ensures your data syncs smoothly going forward.
For iOS users: Signing in to your account after reinstalling Welltory
If you signed into the app using email or Facebook, follow these instructions to sign back into Welltory with your login credentials:
Open Welltory and, on the Sign-up screen, tap Continue with Email.
At the bottom of the screen, you’ll see Already have an account? Tap Log in.
Select your preferred login method (Email and password, Apple ID, Google account, or Facebook), and sign in to the app again.