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I can't log into the app, what should I do?
I can't log into the app, what should I do?
Mark avatar
Written by Mark
Updated this week

If you found yourself logged out of the app and you can't log back in, please update Welltory to the latest version. It is necessary for the app's stable and reliable operation.

If you turned off automatic updates on your device, you can update the app manually.

If you are an iOS user:

  • Open App Store.

  • At the top right, tap your profile icon.

  • Scroll down to see pending updates.

  • Find Welltory and tap Update.

You can read more about updating apps on iOS here.

If you are an Android user:

  • Open Google Play.

  • At the top right, tap your profile icon.

  • Tap Manage apps & device.

  • Choose Updates available.

  • Find Welltory and tap Update.

You can read more about updating apps on Android here.

If you can't log into your account after updating the app, close the Welltory app, restart your phone, launch Welltory, and log in again.

If you experience issues logging into your Welltory account after updating the app and restarting your phone, please send us a bug report from the Debug menu.

If you are an iOS user:

  • On the sign-in screen, tap Log in.

  • Tap the Forgot password? button.

  • Tap 5 times on the email input field — the screen will switch to Debug mode.

  • Tap Report a problem and then, Send.

  • Describe your issue, specify the email for your Welltory account, attach screenshots or screencasts illustrating the issue, and upload the report.

If you are an Android user:

  • On the sign-in screen, tap I have an account.

  • Tap the letter icon in the lower left corner.

  • Tap the I don't remember my password button.

  • Tap 5 times on the Enter your email text — the screen will switch to Debug mode.

  • Tap Report a problem → describe your issue, specify the email for your Welltory account, attach screenshots illustrating the issue, and tap Send.

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