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How To Use Welltory AI Coach
How To Use Welltory AI Coach
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Written by Mark
Updated over 3 months ago

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Introduction

Welltory AI Coach is an AI assistant based on OpenAI's GPTs technology. It takes your health and lifestyle data from Welltory and turns it into personalized advice and insights, aiming to improve your daily well-being. Welltory AI Coach focuses on a positive, guilt-free approach, offering support in areas like health & wellness tips, mental support, and custom workout plans. The more you track and provide data, the more detailed and useful Welltory AI Coach's assistance becomes, offering a truly personalized wellness experience.

It's multilingual, so you can get help in your preferred language.

Full access to Welltory AI Coach’s features requires a subscription to Welltory Premium.
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Chatting with the bot is still possible without Welltory at all, but it won't access your personal data, which might make the experience less comprehensive.
Special Offer: Good news! We're offering a 35% discount on an annual Welltory Premium subscription.
Getting Started:

  • If you don't have the app, get the Welltory app on the App Store or Google Play.

  • Connect your Apple Health, Google Fit, or other data sources in the app for comprehensive tracking.

  • Use the promo code: access the discount by following the link and clicking Continue (sign in to the web app if necessary).

  • Enjoy the features: once set up, return to this platform and select starters like 'Welltory 2023 Snapshot', 'Sleep Tips', or 'Personal Training Program' and follow the instructions.

If you're already using Welltory but don't have Premium, you can also take advantage of this promo code.

All interactions with Welltory AI Coach happen within the ChatGPT web or mobile version. And it’s private as we don’t have access to your chats.

Important Notice: Experimental Beta Version of Welltory AI Coach
As a user of the Welltory AI Coach beta version, it's important to understand and acknowledge the following points regarding its use:

  1. Not a Substitute for Medical Advice: This beta version is an experimental tool and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician or another qualified health provider with any questions you may have regarding a medical condition.

  2. Experimental Nature: By using this beta version, you acknowledge that it is an experimental version under testing and may have limitations in its functionality and accuracy.

  3. Limitations of LLMs (Large Language Models): You understand that Welltory AI Coach, powered by LLM technology, can have limitations. These models, while sophisticated, can sometimes produce 'hallucinations' or inaccurate answers. It is essential to approach the information provided with a critical eye and double-check any health-related advice with medical professionals.

  4. Your Agreement: By continuing to use this beta version, you agree that you understand its experimental nature, the fact that it's not a medical tool, and the inherent limitations of working with LLMs. You accept the responsibility to verify the information provided and consult with healthcare professionals for any health-related concerns.

We appreciate your participation in this beta phase and value your feedback to improve the Welltory AI Coach experience.

Starting with the beta version of Welltory AI Coach: key steps

  1. Check your Welltory subscription: Begin by ensuring you have an active subscription to Welltory.

  2. Go to Welltory AI Coach: Click on the link to directly access Welltory AI Coach.

  3. Start a conversation: Once on the Welltory AI Coach page, you can either select a starter prompt or type in a query related to your data.

  4. Authorize and Sync: During the initial connection process with Welltory, Welltory AI Coach will prompt you for authorization and synchronization. Please allow this for seamless interaction. Detailed instructions are provided in the following section of this article.

  5. Receive Tailored Responses: After completing the authorization, Welltory AI Coach will provide an answer considering your Welltory data.

  6. Understand Beta Limitations: Be aware that this is an experimental beta Welltory AI Coach and functions as an LLM system, which might sometimes produce less accurate answers or 'hallucinate'. By using Welltory AI Coach, you recognize that it is not a substitute for professional medical advice or treatment. Neither Welltory nor OpenAI is liable for the Welltory AI Coach's usage outcomes.

  7. Effective Questioning: When interacting with Welltory AI Coach, clarity is key. The more specific your question and context, the more precise the response. The mobile version also supports voice queries, which are well-recognized by Welltory AI Coach.

  8. Troubleshoot Non-Responses: If Welltory AI Coach doesn't respond as expected, try rephrasing your question for better clarity.

  9. Your Privacy is Assured: All interactions with Welltory AI Coach are private – we don't have access to it.

  10. Feedback is Valuable: Any feedback is welcome. You can submit it to our support team, and it will help us solve any issues you have and improve Welltory AI Coach. Please go to Menu → Report a problem, briefly describe your feedback in the comments window, and tap Send.

If you encounter any challenges while using Welltory AI Coach, we kindly encourage you to read through this article completely. We've carefully addressed a variety of common questions and potential issues to help enhance your experience.

Login Instructions

Logging into Welltory AI Coach is straightforward, whether you're using a desktop or mobile app. Here's how you can do it:

  1. Go to Welltory AI Coach using this link. This link will open the Welltory AI Coach interface.
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  2. Click on any starter prompt or type a request like "get my yesterday’s summary" in the chat window. We recommend starting with getting you Wrapped 2023 using prompt.

  3. Welltory AI Coach will respond with a link. This link takes you to the Welltory account login page.
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  4. Log in using your Premium Welltory user credentials.
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  5. Once logged in, an authorization screen will appear. Click on the Allow button to grant permission for integrating your Welltory and OpenAI accounts.
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  6. After authorization, you'll be redirected back to the chat with Welltory AI Coach.

  7. Welltory AI Coach will ask for permission to access the Welltory API. Choose Allow or Always Allow as per your preference.
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  8. An action request will initiate, and the processing of your data begins. You'll see an action loader, which eventually changes to a purple check mark and a message indicating that the data request has been successfully completed.
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  9. Welltory AI Coach will then provide an analysis of your data along with personalized recommendations.

Using Welltory AI Coach

Welltory AI Coach is like your own Jarvis, always ready to help with a wide range of queries and issues. While it's important to remember that Welltory AI Coach isn't a replacement for a doctor and doesn't provide medical advice, it offers a wealth of support and information in many other areas.

  • Personalized Recommendations and Plans:
    Welltory AI Coach can generate personalized recommendations based on your health data. Whether it's about your diet, exercise routine, or daily habits, the AI tailors its advice to suit your specific needs.

  • Answering Your Health Queries:
    Ever wondered why your feet are always cold, or how to feel more awake after just a few hours of sleep? Welltory AI Coach is there to provide answers to such health-related questions, offering insights based on scientific information.

  • Staying Informed with Science News:
    Keep up with the latest in the world of science. Welltory AI Coach can fetch and explain recent scientific findings, keeping you informed and engaged.

  • A Companion for Conversation:
    Feeling the need to talk but find no one around? Welltory AI Coach is more than just an information source; it's a conversational partner that's available any time you need someone to talk to.

In essence, Welltory AI Coach is your go-to AI assistant for a range of queries and needs, always just a chat away. Whether you're looking for personalized advice, answers to your questions, or simply a listening ear, Welltory AI Coach is here to help.

Common Issues and Troubleshooting

Using Welltory AI Coach is generally smooth, but like any technology, you might encounter some issues. Here's how to troubleshoot common problems:

Error in Data Synchronization ("error talking to")

  • Cause: this usually happens due to high server load on OpenAI's end.

  • Solution: refresh the page, start a new dialogue with Welltory AI Coach, or log in again.

Login Errors

  • Occurrence: these are rare but can happen.

  • Solution: similar to the above, try refreshing the page, engaging in a new dialogue, or re-logging into Welltory AI Coach.

Request Limitation by OpenAI

  • What Happens: ChatGPT users have a limited number of requests they can make in a certain period. If you hit this limit, ChatGPT will display a red banner indicating when you can continue the dialogue.

  • Solution: wait until the time specified in the banner has passed, then try again.

Long Response Times

  • Issue: sometimes, responses, especially those with user data, take longer than the OpenAI timeout period.

  • Solution: Repeat your request. We are continuously working to optimize response times to minimize such occurrences.

A response doesn't meet your expectations

  • Solution: Ask for a redo, considering your preferences. Also, slight changes in your requests can help get the desired outcome. This is a key aspect of interacting with Large Language Model (LLM) systems like ChatGPT.

Welltory AI Coach doesn't reply in your language

  • Solution: Usually, Welltory AI Coach recognizes the language you're using and responds accordingly. If it doesn't switch, ask directly, like "speak German". If this doesn't work, it might be that ChatGPT doesn't support that language yet.

If you're still facing issues after trying these solutions, it might be something more specific to your situation. In such cases, feel free to reach out for further assistance. In the Welltory app, please go to Menu, scroll it down, and tap Report a problem, briefly describe your issue, if necessary, attach screenshots illustrating it, and tap Send.

The geolocation in my data is wrong

If you're experiencing issues with incorrect geolocation data in Welltory AI Coach, here's what you can do to resolve them:

  1. Not having geotracking permissions enabled.

    • Solution: Ensure you've granted Welltory AI Coach the necessary permissions to access your geolocation.

  2. A VPN can cause inaccurate geolocation readings.

    • Solution: Disable your VPN to allow for precise geolocation tracking.

  3. Displaying a previous location due to outdated data.

    • Solution: Make a camera measurement to update your current location. The system uses manual measurements to refresh geolocation data.

  4. Inherent Inaccuracies: Geolocation data is sourced from a weather service with a 30km accuracy range, so slight deviations are possible.

    • Solution: Regular camera measurements can help maintain updated and accurate geolocation data.

Why doesn't Welltory AI Coach see my updated data in our ongoing chat?

In an ongoing dialogue, Welltory AI Coach primarily uses the data obtained at the beginning of the conversation. This means that the data might not be the freshest if the dialogue has been open for some time.

  • Solution 1: Begin a new dialogue with Welltory AI Coach. In a new conversation, Welltory AI Coach will first fetch data, ensuring it accesses the most recent information.

  • Solution 2: If you prefer not to start a new dialogue, you can explicitly ask the Welltory AI Coach to retrieve data again within the existing conversation. Simply request Welltory AI Coach to check for updated data. For example, you could say, "Can you refresh and check the latest data again?". Look for Welltory AI Coach to start an action again. This indicates it's accessing the most recent data.

Issue when connecting to Welltory: redirected to ChatGPT main screen

If you're attempting to connect to Welltory but find yourself being sent back to the main screen of ChatGPT, and the login process doesn't complete, here's what you need to know:

This problem may occur if your ChatGPT interface is set to any language other than English. We are aware of this issue, but it appears to be on the ChatGPT side, which is beyond our control at the moment. As of now, this issue has been observed only in the web version of ChatGPT.

  • Solution: Try switching the ChatGPT interface language to English before attempting to synchronize with Welltory. After successfully linking your accounts, you can change the ChatGPT interface back to your preferred language.

Welltory AI Coach not connecting to Welltory and not using your data

Welltory AI Coach decides independently whether to connect to your data based on your query's phrasing. If it seems like a general question, it might not fetch your specific data.

  • Solution: Clarify your queries and directly indicate your need for data analysis. To prompt Welltory AI Coach to use your specific Welltory data, frame your questions more personally. For example, instead of asking, "How to sleep better?" try "How do I sleep better today considering my day?" The latter is more likely to lead Welltory AI Coach to connect with Welltory and analyze your data. So make your request more explicit. Include phrases like "based on my data," "personalized advice," or "based on my day today." This signals to the bot that you're seeking an analysis of your data.

By adjusting how you phrase your questions, you can guide the bot towards providing more personalized, data-based responses, improving the relevance and usefulness of its answers.

How to Re-Login into Welltory AI Coach

If you need to re-login into Welltory AI Coach, whether on desktop or mobile, here’s what you need to do:

For Desktop

  1. Open the chat window where you interact with Welltory AI Coach.

  2. At the top of the chat window, click on the Welltory AI Coach title.
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  3. In the dropdown menu, select the Privacy settings option.
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  4. Within the privacy settings, find and select the Connected accounts section.
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  5. In the Connected accounts menu, click on Log Out.

  6. After logging out, the next time you make a request in Welltory AI Coach, you will receive a link for the authorization screen.

  7. Use this link to reauthorize the integration between your Welltory and OpenAI accounts by giving the necessary permissions.

For Mobile

  1. Start by opening the chat window with Welltory AI Coach in the OpenAI mobile app.

  2. Tap on the Welltory AI Coach title at the top of the chat window.
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  3. In the dropdown that appears, select See Details.
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  4. In the menu that opens, scroll down to the very bottom and find the Connected Accounts option.
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  5. Tap on Connected Accounts and then select Log Out on the accounts page.
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  6. After logging out, when you next send a request to Welltory AI Coach, it will reply with a link to the authorization screen.

  7. Click on this link and follow the prompts to re-grant permission for integrating your Welltory and OpenAI accounts.

Following these steps will successfully log you out and allow you to re-login, ensuring that your Welltory AI Coach experience remains smooth and personalized.

FAQ

How private is my interaction with Welltory AI Coach?

We take your privacy seriously when you interact with Welltory AI Coach. Here’s how we ensure your conversations remain confidential:

  1. Confidential Conversations: Rest assured, your chats with the Welltory AI Coach are completely private. We at Welltory do not have access to view or read these chats. OpenAI also issues a warning when you log into the assistant, reinforcing the private nature of your interactions.

  2. Data Usage Protection: In the assistant's settings, we have opted out of allowing OpenAI to use users' chats for training their models.

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