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If you've purchased your subscription in App Store / iTunes

Activation

Your subscription automatically becomes active when it's purchased. To check it, go to Menu and see if you have pro written next to your name.

Sometimes, it may take a while for subscriptions purchased in App Store / iTunes to become active. If the payment has gone through, but you still don't have the pro status, go to Menu → Settings and tap Restore purchases.

Renewal

As described in our Terms of Use, subscriptions are renewed automatically.

  • If you've chosen the Monthly plan, your subscription will be automatically renewed every month.

  • If you've chosen the Annual plan, your subscription will be automatically renewed every year.

Expiration

You can always check when your subscription ends by going to the subscriptions list in your iPhone's settings. For more details, see the instructions on Apple's official website.

Cancelation

To cancel your subscription, open this link, log in to your Welltory account, and follow the steps specified there. Or see the instructions on Apple's official website.

Payment information update

If your card is about to expire, or you want to pay for your subscription using another card — don't forget to update your payment information as per the instructions on Apple's official website.

Family Sharing

Unfortunately, Family Sharing cannot be applied to such services as Welltory's analysis. It's not like sharing music, books, or movies — to provide you with insights and recommendations, we need to process a lot of information from the various sources you connect, and the algorithms have to be trained based on your individual data.

However, if you and your family members wish to use Welltory Pro, we'll be happy to offer you a special discount — contact us via in-app chat or at [email protected].

If you've purchased your subscription in Google Play

Activation

Your subscription automatically becomes active when it's purchased. To check it, go to Menu and see if you have pro written next to your name.

Renewal

As described in our Terms of Use, subscriptions are renewed automatically.

  • If you've chosen the Monthly plan, your subscription will be automatically renewed every month.

  • If you've chosen the Annual plan, your subscription will be automatically renewed every year.

Expiration

You can always check when your subscription ends by going to the subscriptions list in your Google Play's menu. For more details, see the instructions on Google's official website.

Cancelation

To cancel your subscription, open this link, log in to your Welltory account, and follow the steps specified there. Or see the instructions on Google's official website.

Payment information update

If your card is about to expire, or you want to pay for your subscription using another card — don't forget to update your payment information as per the instructions on Google's official website.

If you've purchased your subscription on our website / using a discount

Activation

Your subscription automatically becomes active when it's purchased. To check it, go to Menu and see if you have pro written next to your name.

Renewal

As described in our Terms of Use, subscriptions are renewed automatically.

  • If you've chosen the Monthly plan, your subscription will be automatically renewed every month.

  • If you've chosen the Annual plan, your subscription will be automatically renewed every year.

Expiration

You can always check when your subscription ends: go to app.welltory.com, log in to your Welltory account, and open Menu → Payments → Transaction history.

Cancelation

To cancel your subscription, follow this link and log in to your Welltory account. We'd greatly appreciate it if you share the reasons for cancelation with us.

Payment information update

If your card is about to expire, or you want to pay for your subscription using another card — don't forget to update your payment information: go to app.welltory.com, log in to your Welltory account, and open Menu → Payments → Payment method.

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