Data collected and processed by Welltory
For full details on the types of data Welltory collects and processes, please refer to our Privacy Policy.
Please note that Welltory does not sell your data to third parties and gives you full control over your information, including the option to delete it at any time.
Change personal data or stop processing it
In this case, send us a bug report (Menu, scroll down to the end of the screen, tap Report a problem) or contact us at [email protected].
We need to identify you so we can change your personal data. This is only possible through your email. Therefore, you must contact us from the app or email [email protected] from the email to which your account is registered.
If you don’t remember which email you used to create your account, check out the tips in this article: How to log in to Welltory if I can't remember my login information or I don't have access to my email.
Export personal data
To export your data, please do the following:
Go to Dashboard in the web app.
Click on the chart with the data you want to export.
Set the period by choosing Latest, Days, Weeks, or Months, as well as the dates in the upper right corner of the chart.
Click Export to download your measurement results. By clicking RR-intervals, you can also download your raw measurement data. Both options export your data to a CSV file.
You can download your data archive from the Personal data tab in the web app. To request a complete copy of your data, contact us in the app (Menu, scroll to the end of the screen, tap Report a problem) or email [email protected] from the email address you used to register your account.
Delete personal data
For all your data to be erased, you will need to delete your account. You can do it from within the mobile app or using the web app.
To delete your account in the mobile app:
Go to Menu → Account.
Scroll down and tap Delete account.
Confirm that you want to delete your account.
To delete your account in the web version:
Open Menu → Profile.
Click the Delete account button.
Confirm that you want to delete your account.
Your account will be deleted. Some data may be retained in de-identified form or in backups for a limited period, as described in our Privacy Policy.
Delete certain personal data
If you'd like us to delete a specific type of data without deleting your account, contact us in the app (Menu, scroll to the end of the screen, tap Report a problem) or email [email protected] from the email address you used to register your account. We'll review your request and get back to you.
Delete an account with an active subscription
You cannot delete your account if your subscription is still active. This helps protect your data from accidental deletion. It protects you from being automatically charged for subscription renewal on a deleted account. In this case, you can:
Wait for the subscription to expire and then delete the account according to the instructions above.
Write a deletion request to us. We will change the status of your account to free, after which you can delete it yourself.
For Annual Premium with Monthly Installments, account deletion and cancellation of remaining payments are separate matters. Please review the Annual Premium with Monthly Installments terms and contact our support team to clarify your payment obligations before deleting your account.
If you have an active subscription and wish to delete your account, please let us know:
If you're viewing this article on a computer, open Welltory on your phone, go to Menu, scroll down to the end of the screen, tap Report a problem, briefly describe your issue, and send us a report.
If you're viewing this article on your mobile device, follow this link, briefly describe your issue, and send us a report.