Quick fix: in most cases, it helps to delete the app, restart the smartphone, and install the app once again.

If the quick fix above didn't help in your case, kindly reach out to us at [email protected] specifying the email address you'd used to register in Welltory (if it's different from the one you're using to write us) and answering the following questions:

  1. Had the feed fully loaded before the app crashed?

  2. What actions had you performed before the app crashed?

  3. Try opening the app and doing nothing with it — what happens then? Does the app crash?

  4. Does the app crash during a measurement? If so, how much time passes between the measurement start and the app crash? Does the measurement progress or freeze before the app crashes?

If the app doesn't crash immediately after you open it, send us a report:

  • If you're reading this on your smartphone, follow this link.

  • Or open Welltory on your smartphone and go to Menu → Settings → Report a problem.

Thank you!

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