Why don’t I see any charts in a specific category?
This can happen for several reasons:
You haven’t connected any data sources for this category. Don’t worry, it’s never too late to start.
Your data sources are empty. Unfortunately, syncing your favorite meditation app isn’t enough. You have to actually use it to meditate.
There's not enough data yet. You need at least 1 day's worth of data in the past 12 days to see charts in the Latest and Days tabs.
There’s a data transfer glitch. This can happen on occasion.
To restart data collection and analysis, go to Menu → My Data, scroll down, and tap the Update my Trends button (for iOS users), or go to Data, scroll down, and tap the Update my Trends button (for Android users):
Usually enough to solve the problem.
If you definitely have data, your source is connected, and you’ve reloaded data but you don’t see any charts, let our support team know so we can help.
I don't see my data for today. Where is it?
It'll be there tomorrow in the My Data section. We add your data a day later to avoid distorting your daily averages, which appear on the cover of each category.
The charts I’m seeing today are different from the ones I saw yesterday. What happened?
We’ve updated your charts. Charts in the Days tab are updated every 3 days, and charts in the Weeks tab are updated every 2 weeks. The Months tab is updated once a month.
If you want to update your data in a category sooner, just tap it and pull down the screen.
If you want to update all your charts in all categories, go to Menu → My Data, scroll down, and tap the Reload button (for iOS users), or go to Data, scroll down, and tap the Reload button (for Android users).
I don’t see my data from Fitbit or any other source that writes data directly, not through Apple Health. What can I do?
Wait a bit. Sometimes these data sources don’t write your data to our app right away. If more than a day has passed and you still don’t see your data, you can reload your charts to see if that helps.
If you are an iOS user, go to Menu → My Data, scroll down, and tap the Reload button.
If you are an Android user, go to Data, scroll down, and tap the Reload button.
If that doesn’t help either, there’s definitely a glitch somewhere. Send us a bug report, and we’ll get you sorted:
If you're viewing this article on a computer, open Welltory on your phone, go to Menu, scroll down to the end of the screen, tap Report a problem, briefly describe your issue, and send us a report.
If you're viewing this article on your mobile device, follow this link, briefly describe your issue, and send us a report.
What will the charts show if someone logs into their Welltory account from my phone?
If you’re still logged into your phone with the same Apple ID, this person will see your data. Your data is linked to your Apple ID, not your Welltory account. So if you don’t want someone else to see how much time you spend on Facebook or when you last went to the gym, don’t let anyone log in to their Welltory account from your phone. The upside is that if you decide to create a different account for some reason, you won’t lose your data.