Welltory only issues refunds to users who've purchased their subscriptions using a bank card or through Google Play.
App Store subscribers
If you've purchased your subscription through App Store, all refunds are handled by Apple and subject to Apple Media Services Terms and Conditions. You can find information on how to request a refund for an App Store purchase here.
First subscription payments
Welltory issues refunds for first subscription payments if requested within 14 days after the payment. This only applies to annual subscriptions.
Welltory issues refunds for renewal payments if requested within 48 hours after the subscription's auto-renewal. This only applies to annual subscriptions.
To stop your subscription from renewing automatically, you can cancel your subscription at any time.
Requesting a refund
To request a refund based on the criteria above, please contact us at [email protected] using the email you provided when you signed up or send us a bug report:
If you're viewing this article on a computer, open Welltory on your phone, go to Menu → Settings → Report a problem, briefly describe your issue, and send us a report.
If you're viewing this article on your mobile device, follow this link, briefly describe your issue, and send us a report.