What happened

We noticed that one of your apps sends us data that doesn't look right — there's either too much of it, or the values seem suspicious. An example of such data can be 159 workouts in one hour or an 87-hour sleep.

To steer you clear of the flawed data, we temporarily stopped syncing Welltory with the app in question and sent you a push notification about it.

Why it happened

We don't know the exact reason, but most likely, something in this app suddenly went wrong or never went right in the first place.

What you can do about it

If you use an iPhone

We suggest that you disconnect this app from both Apple Health and Welltory. Thus, we can be sure that you get the most accurate data analysis, and you can confidently rely on your data insights and personalized guidance.

To disconnect the app in question:

  1. Go to Apple Health.

  2. Tap your profile picture in the upper-right corner.

  3. Under Privacy, tap Apps.

  4. Choose an unwanted app and turn all categories off for it.

If you use an Android phone

We recommend disconnecting the suspicious app from Google Fit and/or Samsung Health and Welltory.

To disconnect the app from Google Fit:

  1. Open Google Fit.

  2. Go to Profile > Settings > Manage connected apps.

  3. Select the app in question and disconnect it.

To disconnect the app from Samsung Health:

  1. Open Samsung Health.

  2. Look for the three vertical dots in the upper-right corner.

  3. Tap Settings > Data permissions. Select the app in question and disconnect it.

If you are sure that the data from this app is correct, try reinstalling both this app and Welltory. It can help for a while, but if this app falls back into old habits, we will be forced to stop it again.

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