How do I report a problem?

iOS version 14 or higher

Android version 8 or higher

Your subscription automatically becomes active when it’s purchased. To check it, open the menu and see if you have Premium written under your name.

Sometimes, it may take a while for subscriptions purchased in App Store to become active. How to activate App Store subscription?

Note that after your subscription is activated, messages offering you to go Premium won’t disappear from your feed.

If you purchased your subscription in App Store, follow the instructions here.

If you purchased your subscription in Google Play, follow the instructions here.

If you purchased your subscription on our website or using a discount, please send us a report from the app (Menu → Report a tech problem). We'll be glad to help with your questions.

If you purchased your subscription in App Store, follow the instructions here.

If you purchased your subscription in Google Play, follow the instructions here.

If you purchased your subscription on our website or using a discount, follow this link, if necessary, log in using your account credentials, and tap Cancel. If you can't cancel it there, send us a bug report (Menu → Report a tech problem) or contact us at [email protected] using the email you provided when you signed up. When contacting us via email, please make sure it is from the email address you registered your account with. If not, kindly specify such email address in your request, so that we can identify your account.

You can delete your account only if you don’t have an active subscription. See the instruction here.

If you have an active subscription, but you’ve cancelled its renewal and wish to delete your account immediately (without waiting for the paid period to end), send us a bug report (Menu → Report a tech problem) or contact us at [email protected] using the email you provided when you signed up.

Tap and hold the message in the feed that you want to delete, then tap the Delete button.

Starting with Android version 4.12.0, we have introduced a feature to filter the feed by categories. This allows users to easily find and view messages of a specific category, excluding all others. For convenience, we have placed the filter panel at the top of the screen. It includes a series of buttons, each corresponding to a specific category. When a button is pressed, it lights up in white, indicating the activation of the filter.
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​Please note that the feed filtering option is available only to Android Premium users.

Why do I get no measurement results?

How do I improve measurement quality (accuracy)?

At the moment, heart rate variability measurements in our app can be taken with Apple Watch and Samsung Watch.

If you have a smartphone but don’t want to take camera measurements, you can also use a heart rate monitor.

You can use them as data sources for a lot of other data (except heart rate variability) — if you connect them to Welltory, we’ll analyze your activity, sleep, etc.

Even if you take measurements one after another, your readings may be different — and it's ok. We outline the reasons here.

The way you feel is affected not only by your physical state, but also by many other factors that often drown your body's signals. Find more information here.

Just tap the chart message or the liquid message.

Alternatively, you can go to Health Journal (iOS) / Measurement History (Android) and check your measurement details there.
If you are an iOS user, tap the chart sign in the upper right corner.
If you are an Android user, tap Journal at the bottom of your screen.

To see these metrics, you need to take a 300-RR-interval measurement. Frequency analysis is highly delicate, and shorter measurements give less accurate results.

After a 300-RR-interval measurement, you’ll see your frequency analysis results in the chart message details.

Note that a 300-RR-interval measurement can in fact include less than 300 beats — our algorithm can filter out some of them due to low signal quality. If too many beats are filtered out, measurement results won’t include frequency analysis. You can see the actual number of beats recorded in the details of the chart message.

There are two ways to delete a measurement: from the feed or from your Health Journal (iOS) / Measurement History (Android).
​To delete a measurement from the feed, follow these steps:

To delete a measurement from your Health Journal / Measurement History, follow these steps:

Note that your measurement data will be permanently deleted from your feed, Health Journal / Measurement History, and charts.

You can update your charts and correlations data.

If you are an iOS user, go to Menu → My Data, scroll down, and tap the Reload button.

If you are an Android user, go to Data, scroll down, and tap the Reload button.

Tags help you keep an eye on your daily goings-on and their effects on you. We talk more about it here.

It's not possible to change or delete tags right now.

If you add the wrong tag, you can delete it from the feed. Tap and hold the tag message you want to delete, then tap "Delete it".

The new app version does not have a separate section with lectures and articles. They will appear in your feed now and then as messages. And they are still available in the web version.

How can I export my measurement results?

How can I export my RR-intervals?

For all your data to be erased, you will need to delete your account. See the instruction here.

If you’d like a particular type of data associated with your account to be deleted, e.g. Meta Platform data, without deleting your account — you can request that such data be deleted by contacting us from within the app (Menu → Report a tech problem) or sending a message to [email protected] from the email address you registered your account with.