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App’s performance
Minimum OS requirements for Welltory
iOS version 16 or higher
Android version 8 or higher
Account and subscription
How do I activate my subscription?
Your subscription automatically becomes active when it’s purchased. To check it, open the menu and see if you have Premium written under your name.
Sometimes, it may take a while for subscriptions purchased in App Store to become active. How to activate App Store subscription?
Note that after your subscription is activated, messages offering you to go Premium won’t disappear from your feed.
How do I know when my subscription ends?
If you purchased your subscription in App Store, follow Apple's instructions.
If you purchased your subscription in Google Play, follow Google's instructions.
If you purchased your subscription on our website or using a discount, please send us a report from the app (Menu → Report a problem). We'll be glad to help with your questions.
How do I cancel my subscription?
If you purchased your subscription in App Store, follow Apple's instructions.
If you purchased your subscription in Google Play, follow Google's instructions.
If you purchased your subscription on our website or using a discount, follow this link, if necessary, log in using your account credentials, and tap Cancel. If you can't cancel it there, send us a bug report (Menu → Report a problem) or contact us at [email protected] using the email you provided when you signed up. When contacting us via email, please make sure it is from the email address you registered your account with. If not, kindly specify such email address in your request, so that we can identify your account.
After cancelation, the subscription will be active until the end of the paid period.
How do I delete my account?
You can delete your account only if you don’t have an active subscription. See the instruction in a separate article.
If you have an active subscription, but you’ve cancelled its renewal and wish to delete your account immediately (without waiting for the paid period to end), send us a bug report (Menu → Report a problem) or contact us at [email protected] using the email you provided when you signed up.
Why do I keep getting Premium offers if I already have Premium?
We understand these offers can be frustrating. However, upgrades like a Lifetime subscription are cost-effective in the long run. Our data shows that many people take advantage of these offers to save money. Plus, we can’t completely turn them off or fix it quickly because there are too many interconnected parts of the system.
However, in response to user feedback, we’re developing an opt-out feature that’s cautiously planned to be available in one of our future updates. We appreciate your patience and understanding.
If you need to manage these offers now, please contact us through Menu → Report a Problem. We’ll personalize them for you.
Feed
How do I delete information from the feed?
Tap and hold the message in the feed that you want to delete, then tap the Delete button.
How can I filter messages in the feed?
Starting with Android version 4.12.0, we have introduced a feature to filter the feed by categories. This allows users to easily find and view messages of a specific category, excluding all others. For convenience, we have placed the filter panel at the top of the screen. It includes a series of buttons, each corresponding to a specific category. When a button is pressed, it lights up in white, indicating the activation of the filter.
Please note that the feed filtering option is available only to Android Premium users.
Measurements with Apple Watch, camera, heart rate monitor
Measurements with smartwatches other than Apple Watch
What smartwatches other than Apple Watch can I use for heart rate variability measurements in Welltory?
At the moment, heart rate variability measurements in our app can be taken with Apple Watch and Samsung Watch.
If you have a smartphone but don’t want to take camera measurements, you can also use a heart rate monitor.
Can I use smartwatches other than Apple Watch or Samsung Watch at all?
You can use them as data sources for a lot of other data (except heart rate variability) — if you connect them to Welltory, we’ll analyze your activity, sleep, etc.
Measurement results interpretation
Why do my back-to-back measurements show different results?
Even if you take measurements one after another, your readings may be different — and it's ok. We outline the reasons in our article.
Why do my measurement results differ from the way I feel?
The way you feel is affected not only by your physical state, but also by many other factors that often drown your body's signals. Find more information in our article.
Where can I find all the metrics explained in detail?
Just tap the chart message or the liquid message.
Alternatively, you can go to Health Journal (iOS) / Measurement History (Android) and check your measurement details there.
If you are an iOS user, tap the chart sign in the upper right corner.
If you are an Android user, tap Journal at the bottom of your screen.
Why don’t I see Total Power, HF, LF, VLF in my measurement results?
To see these metrics, you need to take a 300-RR-interval measurement. Frequency analysis is highly delicate, and shorter measurements give less accurate results.
After a 300-RR-interval measurement, you’ll see your frequency analysis results in the chart message details.
Note that a 300-RR-interval measurement can in fact include less than 300 beats — our algorithm can filter out some of them due to low signal quality. If too many beats are filtered out, measurement results won’t include frequency analysis. You can see the actual number of beats recorded in the details of the chart message.
How do I delete a measurement?
There are two ways to delete a measurement: from the feed or from your Health Journal (iOS) / Measurement History (Android).
To delete a measurement from the feed, follow these steps:Choose the measurement you want to delete.
Tap and hold it.
Tap Delete it.
To delete a measurement from your Health Journal / Measurement History, follow these steps:
Go to Health Journal / Measurement History.
If you are a iOS user, tap the chart icon in the upper right corner of the feed, then tap the Health Journal.
If you are an Android user, tap Journal at the bottom of your screen.Choose the measurement you want to delete, tap and hold it, then tap the Delete button.
Note that your measurement data will be permanently deleted from your feed, Health Journal / Measurement History, and charts.
Data charts
I see incorrect/outdated data on my charts, what do I do?
You can update your charts and correlations data.
If you are an iOS user, go to Menu → My Data, scroll down, and tap the Reload button.
If you are an Android user, go to Data, scroll down, and tap the Reload button.
Tags
Why should I use tags?
Tags help you keep an eye on your daily goings-on and their effects on you. We talk more about it in our article.
How can I change or delete tags on the list?
It's not possible to change or delete tags right now.
How to delete the wrong tag from the feed?
If you add the wrong tag, you can delete it from the feed. Tap and hold the tag message you want to delete, then tap Delete it.
Lectures
Where do I find lectures in the new app version?
The new app version does not have a separate section with lectures and articles. They will appear in your feed now and then as messages. And they are still available in the web version.
Data export
Deletion of data
For all your data to be erased, you will need to delete your account. See the instruction in our article.
If you’d like a particular type of data associated with your account to be deleted, e.g. Meta Platform data, without deleting your account — you can request that such data be deleted by contacting us from within the app (Menu → Report a problem) or sending a message to [email protected] from the email address you registered your account with.