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App’s performance

Account and subscription

Feed

Measurements with Apple Watch, camera, heart rate monitor

Measurements with smartwatches other than Apple Watch

Measurement results interpretation

Data charts

Tags

Lectures

Data export


App’s performance

Account and subscription

How do I activate my subscription?

  • Your subscription automatically becomes active when it’s purchased. To check it, open the menu and see if you have PRO written under your name.

  • Sometimes, it may take a while for subscriptions purchased in App Store to become active. How to activate App Store subscription?

  • Note that after your subscription is activated, messages offering you to go Pro won’t disappear from your feed.

How do I know when my subscription ends?

How do I cancel my subscription?

  • If you purchased your subscription in App Store, follow the instructions here.

  • If you purchased your subscription in Google Play, follow the instructions here.

  • If you purchased your subscription on our website or using a discount, contact us via in-app chat or at [email protected]. When contacting us via email, please make sure it is from the email address you registered your account with. If not, kindly specify such email address in your request, so that we can identify your account.

How do I delete my account?

  • You can delete your account only if you don’t have an active subscription. See the instruction here.

  • If you have an active subscription, but you’ve cancelled its renewal and wish to delete your account immediately (without waiting for the paid period to end), contact us via in-app chat or at [email protected].

Feed

How do I delete information from the feed?

  • Tap and hold the message in the feed that you want to delete, then tap the Delete button.

  • Important: PRO users can delete any message from the feed, while free users can delete only measurements.

How can I control the way my feed looks?

  • For now, it’s not possible. But we're going to add feed filtering in the future.

Measurements with Apple Watch, camera, heart rate monitor

Measurements with smartwatches other than Apple Watch

What smartwatches other than Apple Watch can I use for heart rate variability measurements in Welltory?

  • At the moment, heart rate variability measurements in our app can only be taken with Apple Watch.

  • If you have an Android smartphone but don’t want to take camera measurements, you can use a heart rate monitor.

Can I use smartwatches other than Apple Watch at all?

  • You can use them as data sources for a lot of other data (except heart rate variability) — if you connect them to Welltory, we’ll analyze your activity, sleep, etc.

Measurement results interpretation

Why do my back-to-back measurements show different results?

Why do my measurement results differ from the way I feel?

  • The way you feel is affected not only by your physical state, but also by many other factors that often drown your body's signals. Find more information here.

Where can I find all the metrics explained in detail?

  • Just tap the chart message or the liquid message.

  • Alternatively, you can go to Measurement History and check your measurement details there.
    If you are an iOS user, tap the chart sign in the upper right corner.
    If you are an Android user, tap Journal at the bottom of your screen.

Why don’t I see Total Power, HF, LF, VLF in my measurement results?

  • To see these metrics, you need to take a 300-RR-interval measurement. Frequency analysis is highly delicate, and shorter measurements give less accurate results.

  • After a 300-RR-interval measurement, you’ll see your frequency analysis results in the chart message details.

  • Note that a 300-RR-interval measurement can in fact include less than 300 beats — our algorithm can filter out some of them due to low signal quality. If too many beats are filtered out, measurement results won’t include frequency analysis. You can see the actual number of beats recorded in the details of the chart message.

How do I delete a measurement?

  • There are two ways to delete a measurement: from the feed or from your Measurement History.
    To delete a measurement from the feed, follow these steps:

    1. Choose the measurement you want to delete.

    2. Tap and hold it.

    3. Tap "Delete it".

    To delete a measurement from your Measurement History, follow these steps:

    1. Go to Measurement History.
      If you are a iOS user, tap the chart icon in the upper right corner of the feed, then tap the Measurement History table itself.
      If you are an Android user, tap Journal at the bottom of your screen.

    2. Choose the measurement you want to delete.

    3. If you are an iOS user, swipe left over it and tap the Delete button.
      If you are an Android user, tap and hold it, then tap the Delete button.

  • Note that your measurement data will be permanently deleted from your feed, Measurement History, and charts.

Data charts

I see incorrect/outdated data on my charts, what do I do?

  • You can update your charts and correlations data.

    If you are an iOS user, go to Menu → Settings → Reload My Data.

    If you are an Android user, go to Data, scroll down, and tap the Reload button.

Tags

Why should I use tags?

How can I change or delete tags on the list?

  • It's not possible to change or delete tags right now.

How to delete the wrong tag from the feed?

  • If you add the wrong tag, you can delete it from the feed. Tap and hold the tag message you want to delete, then tap "Delete it". Note that this feature is available only for PRO users.

Lectures

Where do I find lectures in the new app version?

  • The new app version does not have a separate section with lectures and articles. They will appear in your feed now and then as messages. And they are still available in the web version.

Data export

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