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How to report a problem
How to report a problem
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Written by Mark
Updated over a week ago

If you’re facing an issue with our app (getting wrong data or no data at all), let us know — we’ll do our best to help. To get assistance in a timely and effective manner, send us a bug report:

1. Take screenshots from the Welltory feed or other screens reflecting the problem.

2. Take screenshots from another app if there is a sync failure between Welltory and that other app.

For example, if you don’t see your sleep data in Welltory, while it is recorded in Apple Health, take a screenshot from Apple Health containing this data and a screenshot from Welltory where this data is missing.

3. If you’re reading this on your smartphone, follow this link.

Or open Welltory on your smartphone and go to Menu → Settings → Report a problem.

4. In the window that opens, describe the issue, tap the image icon in the lower-left corner to attach the screenshots, and tap Upload.

The more details and relevant screenshots you provide when describing the issue — the fewer clarifying questions we’ll have to ask you and the faster we’ll get to resolving the problem you’re facing.

Thank you!

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