How can I change my Welltory password?
Mark avatar
Written by Mark
Updated over a week ago

You can change your password in the Welltory app:

  • In the app menu, if you’re logged into the app.

  • From the sign-in screen, if you’re not logged into the app.

To change your password when you’re logged into Welltory:

  1. Go to Menu → Settings → Account and tap Password → Change.

  2. Input your new password and save it by confirming your action in the pop-up box.

To change your password before logging into the app, you need an email address to receive our email with the instructions on changing your password. This email address depends on the option you used when registering your account with Welltory. You can sign up to Welltory using your email, Apple ID, Google, or Facebook. When you change your Welltory password with Google or Facebook authorization, our email with the new password will come to the emails associated with these accounts. For Apple ID, you first need to set up an address to receive emails from Welltory.

When you register with the hidden Apple ID email, Apple assigns you an anonymized email to protect your privacy and hide your actual email address from us. If you have an iCloud+ subscription, you can choose what your hidden email will look like. Without iCloud+, Apple auto-generates a random encrypted email address ending with @privaterelay.appleid.com. You can read more about the hidden Apple ID email feature on Apple’s official website.

To receive our email with the new password via your hidden Apple ID email, set up email forwarding on your iPhone as follows:

  1. Go to your iPhone Settings app, tap your name, and select Password & Security.

  2. Select Sign in with Apple → Welltory → Manage Settings.

  3. On the opened Hide My Email screen, scroll down to the Forward to option and select the address to redirect the messages sent to your hidden email.

  4. To enable the email forwarding to the email address you selected in the previous step, find Welltory in the list of apps on the Hide My Email screen and turn the Forward to slider on.

To change your password before logging into Welltory:

  • On iOS:

  1. On the first screen, select Log in.

  2. On the Log in screen, tap “Forgot password?

  3. Enter your email address in the E-mail field on the Password recovery screen and tap Reset password.

  4. You'll receive an email from us with instructions on changing your password.

  • On Android:

  1. On the first screen, select “I have an account.”

  2. On the next screen, tap the letter icon.

  3. On the Log in screen, tap “I don’t remember my password.”

  4. Enter your email address in the email field on the password recovery screen and tap Reset password.

  5. You'll receive an email from us with instructions on changing your password.

If you signed up with your Apple ID, Google, or Facebook, you can continue using these options to log into Welltory as well as the email and password combination.

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